Microsoft Retail Management System (RMS)

Rudin's Law: If there is a wrong way to do something, most people will do it every time.

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Microsoft CRM

Successful customer relationships are the vital to all businesses - but the tools to manage these relationships, until now, been geared to large organisations. Microsoft Customer Relationship Management (CRM) offers you an easy to customise, integrate and maintain solution.

Increase your sales success, deliver superior customer service and increase your levels of customer satisfaction with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use and can be integrated with other business systems and is fully scaleable to support 1000's of users.

Increase sales success
Shorten the sales cycle and close rates with leads and opportunity management, automated sales processes, quote creation, and order management.

Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.

Make informed decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.

Accessed via Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

Share information
Tightly integrated Sales and Customer Service modules let employees view, update and share information across teams and departments.

Easy to use
Designed for ease of use, Microsoft CRM ensures that your sales team will get started fast, with little training.

Customise and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Integrate
Integrate with Microsoft Office, Microsoft Dynamics ERP applications and other business systems.